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Account & Data Deletion

Last updated: April 2026

The Short Version: You can delete your NeoNest account and all your data at any time — directly from inside the app in 60 seconds, or by emailing privacy@neonest.app. We'll process your request within 30 days. No questions asked, no hassle.

What "Delete My Account" Actually Means

When you ask us to delete your account, we permanently remove everything associated with it from our systems. That includes:

Two Ways to Delete

Method 1: From inside the app (fastest, ~60 seconds)

  1. Open NeoNest and tap your profile chibi (top-right of the hub)
  2. Scroll to Account & Privacy
  3. Tap Delete my account
  4. Read the confirmation, type DELETE, and tap Permanently delete

This triggers an immediate server-side deletion of your account and all cloud-synced data. Local on-device data is wiped on the same tap. You'll be signed out and the app returns to its first-launch state.

Method 2: By email (if you can't access the app)

If you've already uninstalled NeoNest, can't sign in, or just prefer email:

Include the email address you used to sign up. We'll match it to your account and confirm deletion within 30 days (usually within 48 hours). Once it's done, you'll receive a confirmation email.

What Happens to Your Subscription?

Your Pro subscription is billed and managed by Google Play or the Apple App Store — not by us. Deleting your NeoNest account does not automatically cancel your subscription. To stop future charges, you also need to cancel through your store:

If you've already paid for the current period, you keep Pro access until that period ends, then it stops auto-renewing.

Timeline

How long does deletion take?
  • In-app deletion: Immediate. Account and cloud data are removed in real-time.
  • Email deletion: Within 30 days, usually within 48 hours.
  • Encrypted backups: Routine backup snapshots are purged on a rolling basis and fully expire within 90 days. During this window, your data is encrypted, isolated, and inaccessible to staff or any service.

What We Keep (and Why)

A small handful of things we have to keep, by law or for security:
  • Tax/payment records from any subscription you held — UK HMRC and EU VAT rules require us to keep these for 6 years. They contain a transaction reference, not your puppy data.
  • Anti-abuse signals if your account was suspended for safety violations — kept for up to 12 months to prevent re-registration. Anonymised after that.
  • Anonymised analytics — counts of "users who tapped X" with no link back to you. These can't be reversed once your account ID is gone.

Just Want to Sign Out, Not Delete?

Signing out leaves your account intact — handy if you're switching devices or just want a break. Profile chibi → Sign out. Your cloud data stays put; sign back in any time and it's all there.

Trouble Deleting? Stuck?

If for any reason the in-app delete doesn't work, or you don't get a reply to your email within 5 business days, please reach out via:

We'll fix it. Promise.

Your Rights Under GDPR / UK Data Protection

If you're in the UK or EU, deletion is one of the rights guaranteed by GDPR (the "right to erasure"). You can also request:

Email privacy@neonest.app for any of these and we'll handle it within 30 days.